ﺳﻴﺎﺳﺔ اﻻﺳﺘﺮﺟﺎع واﻻﺳﺘﺒﺪال

Returns and exchanges To benefit from return, exchange, and warranty services, the original invoice must be presented. 2. The item must be in the same condition as when purchased and wrapped in the original packaging. 3. Returns within 3 days and exchanges within 7 days from the date of purchase. 4. The promotional offer linked to the returned item can be returned if in its original condition, or the promotional value will be deducted. 5. Purchases paid with gift vouchers, credit cards, or through installment services cannot be refunded in cash. 6. Refunds for collections from other companies are subject to the terms and conditions of the service provider. The customer must bring the payment receipt along with the invoice to be able to refund the amount if the terms and conditions of the service provider permit. Immediate replacement of devices with manufacturing defects Al-Mahtab Company will replace the device with the same model that has a manufacturing defect (non-software) within 3 days from the date of purchase, provided: - The device is free of any scratches or misuse. - The original box with all accessories and user manuals inside is presented. - A report from an authorized maintenance agent may be required before the replacement process.